Refund Policy

Overview

We want you to be confident when upgrading SalonAI. If the service is not a fit for your salon, you may request a refund under the terms below.

14-day money-back guarantee

• Monthly subscriptions (Pro Individual, Pro Agency): If this is your first paid subscription on SalonAI, you may request a full refund within 14 days of the initial charge.
• Lifetime (LTD) purchase: You may request a full refund within 14 days of purchase if you have used fewer than 10 generations on the paid plan.
• Renewal charges (after the first billing period) are generally non-refundable.

How to request a refund

1. Email support@usesalonai.com from the email address on your SalonAI account.
2. Include your account email and the date of purchase.
3. We will confirm eligibility and process approved refunds within 5–10 business days to your original payment method.

Cancellations

You may cancel a subscription at any time from your account billing portal. Cancellation stops future renewals; your paid access continues until the end of the current billing period. Canceling is not the same as requesting a refund — see the guarantee above for refund eligibility.

Chargebacks

Please contact us before opening a chargeback with your bank. We respond quickly to legitimate refund requests and chargebacks may delay resolution for both parties.

Contact

Questions about billing or refunds? Email support@usesalonai.com. See also our Terms of Service.